PSS / Self-Service Push (!)

By bmangas
  • Period: to

    Mid-term

    Efforts during 2017

  • Promotion while in Call with GSD Agents

    Promotion while in Call with GSD Agents
    All agents should encourage use of PSS whenever a corporate user reports a Password issue

  • Fossil Switchboard Adds

    Fossil Switchboard Adds
    Rework PSS Guide to become more appealing and re-publish on the Switchboard

  • Focus during Local Huddles

    Focus during Local Huddles
    Latest for local Huddle Q3

  • LMS Training on PSS for Global Employees

    LMS Training on PSS for Global Employees
    Following the re-design of the PSS Guide, an LMS training will be deployed and made mandatory to all Fossil employees

  • IVR Information for all regions' GSD

    IVR Information for all regions' GSD
    Re-record wait message for all Global languages

  • YouTube Clip for Global Users

    YouTube Clip for Global Users